Knowledge & Information Architect

hi, i'm randy.

No, not the adjective. I'm a SF Bay Area-based professional in knowledge management.

WHAT I DO

knowledge.
Copywriting.
Experience Design.
Business Development.

Knowledge Management is taking what's in your team's heads and putting that knowledge into content that everyone else can use.

Knowledge helps sales teams close deals faster, helps engineers solve issues quickly,  and allows organizations and their customers to make better and informed decisions.

I help large tech companies vet, build, and roll-out web applications that capture, structure, and disperse knowledge to colleagues and customers.

I help small businesses find their unique and compelling value propositions, and how they can serve their customers better than their competition.

NOTABLE ROLES

APEX Grappling

co-founder & CEO

APEX Grappling

co-founder & CEO

SF-based startup @apexgrappling.io is a jiu-jitsu company comprised of three parts: a service that provides 1-on-1 premier jiu-jitsu instruction with the power of learning sciences; a website that helps users learn jiu-jitsu techniques; and a mentoring protocol that equips promising instructors to make a decent living teaching jiu-jitsu.

We've proven that an instructor equipped with the tools we provide can earn around 8K USD a month, ~$96K USD a year in cities such as San Francisco.

Services: Design, Web Development, Branding, Marketing, Product Development, Videography, Video Editing, Photography, Tech Writing.

Cali K9 Solutions

WRITER & CURRICULUM DEVELOPER

Cali K9 Solutions

WRITER & CURRICULUM DEVELOPER

California K9 Solutions is a world-renown dog training company based out of San Jose, CA.

I worked with Jas and Crocker Creations to write the curriculum for his upcoming online training program. Jas Leverette is the Host and Executive Producer of the Netflix docuseries, Canine Intervention. He is a celebrity dog trainer to notable peeps such as Steph Curry, Kevin Hart, and pretty much anyone who's anyone in the bay.

Sage

Knowledge Management

Sage

Knowledge Management

Sage Group plc. is Britain's largest listed tech company, headquarted in Newcastle upon Tyne, United Kingdom. With all that size comes all that knowledge.

I'm currently on the Digital Services Team, deploying RightAnswers: a global knowledge management tool integrated with Salesforce Service Cloud. I'm also exploring how large tech companies such as Sage can manage global knowledgebases that have complex support offerings in different countries and languages.

Services: Knowledge Management, Experience Design, Product Management

Viz Media

WRITER - SHŌNEN JUMP

Viz Media

WRITER - SHŌNEN JUMP

Viz Media coordinates licenses of Japanese manga and anime to American companies.

I wrote for SHONEN JUMP magazine. When I wasn't writing, I was hanging out with Naruto and Goku, breaking my wallet during lunch breaks in San Francisco. I'm basically Kakashi-sensei's favorite ninja but he told me not to tell anyone.

Services: Editorial, Writing.

Yahoo!

Knowledge Management

Yahoo!

Knowledge Management

Yahoo! Does a lot of things. I ate a lot of free food here. That's worth mentioning, so it's staying.

I also globalized and localized Yahoo! Help sites on the Oracle KM platform (formerly known as InQuira). We launched help for over 40 products (like Mail, Flickr, Tumblr, Fantasy Sports) into 24 countries, across 8+ languages.  No biggie.

Services: Knowledge, Natural Language Search admin, Content Management

Dragon's Den

ASSISTANT INSTRUCTOR

Dragon's Den

ASSISTANT INSTRUCTOR

Dragon's Den MMA is where badasses are birthed through fire.

Ever seen that meme of Ben Affleck having a rough day in an alley, smoking a cigarette with a sigh of uncomfortable relief?

That ain't got sh*t to do with anything. Yet here we are.

Brocade

Knowledge Management

Brocade

Knowledge Management

Brocade is a networking company, now acquired by Broadcom.

I was a graduate of Brocade's UDP program in 2009, an effort by Brocade's CEO to get top talent out of the country's new grads. I left with the Brocade "Top Ranked" employee award in 2011. This was my first foray into Knowledge Management, launching InQuira Knowledge Management into the Technical Support organization.

skills

If you are looking for ransom, I can tell you I don't have money. But what I do have are a very particular set of skills.

Business Development

Content Strategy

Copy Writing

Information Architecture

Knowledge Centered Services

Prototyping

Technical Writing

User Experience

User Story Writing

Vendor Management

Tools & Technologies

Web Development

  • CSS/html
  • memberstack.io
  • zapier
  • Webflow
  • javascript

Creative

  • premiere pro
  • photoshop
  • Illustrator
  • after effects

knowledge & CRM

  • salesforce adm201
  • sf-Service cloud
  • sf-lightning knowledge
  • rightanswers
  • oracle/inquira
  • coveo

Nice to meet you.

よろしくお願いします

Magkikilala tayo.

Namaste.